1. Principles of our policy
KorvinAI is an immediate-delivery digital service. Once the plan is activated, the service is fully available from the first moment. For this reason, refunds are not automatic; each request is evaluated individually.
Our commitment
This policy applies to Basic and Pro plan subscriptions. The Free plan does not generate charges, so it is not subject to this policy.
2. Cases eligible for refund
We consider a refund request eligible in the following cases:
- —Verifiable duplicate charge due to a technical error on our platform or the payment processor
- —Incorrect plan activation due to an error attributable to KorvinAI (for example, a different plan than the one contracted was activated)
- —Serious technical error that prevented use of the service for more than 50% of the paid period, documentable with support tickets
- —Request made within the first 7 calendar days from activation, with verifiable minimal use
In all eligible cases, the refund corresponds to the amount paid in the affected period, with no additional interest.
3. Cases not eligible for refund
The following situations do not give rise to a refund:
- —Requests made after 7 calendar days from the activation date
- —Significant use of the plan's features (AI use, planner, statistics, etc.)
- —Change of mind without verifiable technical or administrative cause
- —Automatic plan renewals (the user could have cancelled before renewal)
- —Account suspension for violation of the Terms of Service
- —Incompatibility with devices outside the specified minimum requirements
- —Third-party platform decisions affecting how the service is used
4. Cryptocurrency payments
Payments made with cryptocurrencies have special conditions due to the technical nature of these transactions.
Irreversibility of crypto transactions
- —Only apply to verifiable serious technical errors on our part
- —If a refund proceeds, it is made in USDC or another equivalent stablecoin, not in the original cryptocurrency
- —The value is calculated in US dollars at the exchange rate at the time of the original payment
- —The process may take up to 10 additional business days for blockchain verification
Before paying with cryptocurrency, make sure to carefully review the destination address and amount.
5. Cancellations vs. refunds
It's important to distinguish between canceling a subscription and requesting a refund:
Cancellation
- — You can cancel at any time
- — Access continues until the end of the paid period
- — No future charges are generated
- — Does not imply a refund of the current period
Refund
- — Requires a formal request and evaluation
- — Applies to erroneous charges or the first 7 days
- — Reviewed case by case
- — May involve account termination
6. How to request a refund
To request a refund, follow these steps:
Send an email
To [email protected] with the subject: "Refund request – [your account email]"
Include the necessary information
Your account email, charge date, amount, description of the problem and, if applicable, screenshots of the error
Wait for evaluation
We review your case within a maximum of 5 business days and contact you with our decision
Processing
If the refund is approved, it is credited within 3–10 business days depending on the original payment method
7. Response and processing times
- —Initial evaluation: maximum 5 business days from the request
- —Approved refund processing (card): 3–7 business days
- —Approved refund processing (crypto): 5–10 business days
- —Times may vary depending on the user's bank or payment processor
If you do not receive a response within the indicated period, resend your email including the original ticket number.
8. Disputes and chargebacks
We ask that before initiating a chargeback with your bank or payment processor, you contact us directly. Most problems are resolved quickly through our support.
Chargebacks initiated without prior contact with KorvinAI may result in immediate account suspension while the case is investigated.
Have a question about a refund?
If you have a charge you don't recognize, a technical error in your activation, or any doubt about this policy, write to us. We review every case carefully.
Contact the KorvinAI team →© 2026 KorvinAI · All rights reserved