Digital Delivery Policy

When you subscribe to KorvinAI, what you receive is access to a set of digital productivity and artificial intelligence tools. This delivery includes:

• —Access to the KorvinAI mobile app available for download
• —Activation of the features corresponding to your plan
• —Access to the backend API that powers the AI, translation, and statistics tools
• —Technical support during the validity of your subscription
• —Access to future service updates within your contracted plan

There is no physical component. No product, printed manual, device, or activation code is sent by postal mail.

Your plan activation occurs automatically and immediately once payment is confirmed by the processor.

You will receive an email confirmation once your plan is active.

Access to the service is managed through your registered KorvinAI account:

• —Download the KorvinAI app from the official link at korvinai.app
• —Sign in with your account credentials
• —The system automatically detects your plan and enables the corresponding features
• —You don't need to enter activation codes or take additional steps

KorvinAI is designed to be continuously available, although like any digital service, absolute availability cannot be guaranteed 100%.

• —Availability target: 99.5% monthly
• —Scheduled maintenance: notified at least 24 hours in advance
• —Critical incidents: addressed with maximum priority, no scheduled waiting time
• —Third-party interruptions (Cloudflare, Supabase): outside our direct control, resolved in coordination with the providers

The service may not be available in regions where third-party platforms integrated with KorvinAI are blocked or restricted for local regulatory reasons.

If you experience problems with activation or access to your plan, here are the recommended steps:

By subscribing to KorvinAI, you acknowledge and accept the digital nature of the service:

• —The service is delivered entirely digitally, with no physical components
• —Activation is immediate and cannot be 'undone' like a physical shipment
• —By confirming payment and activating the plan, you expressly agree to receive the service immediately
• —This acceptance is relevant for the withdrawal periods applicable in your jurisdiction
• —The service requires an internet connection to work

• —You have the right to receive the service as described and contracted
• —If the service has technical failures that prevent its use, you have the right to priority support
• —If the failures are attributable to KorvinAI and significant, you can request compensation or a refund per our Refund Policy
• —You have the right to receive prior notice of substantial changes to the service
• —You can cancel your subscription at any time without penalty

See our Refund Policy for cases where a money refund applies.